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Last Updated: May 2026 | Effective Date: May 2026

Please you are kindly requested to read these Terms of Use (“Terms”) carefully. By downloading, accessing, or using the Ade Medic Vill mobile app or website (“Platform”), you agree to be bound by these Terms. If you do not agree, do not use the Ade Medic Vill App or Platforms.

1. About Ade Medic Vill

1.1 WHO WE ARE: Ade Medic Vill (“Medic Vill”, “we”, “us”) is a technology platform registered in Uganda.

1.2 WHAT WE DO: We connect clients with independent, verified healthcare vendors and licensed Pharmacies, clinics, drug shops, Hospitals and medical equipment distributors etc. We are NOT a clinic, hospital, or pharmacy. We do not provide medical advice, diagnosis, or treatment.

1.3 ROLE: Ade Medic Vill is a marketplace, where Vendors are independent contractors, not our employees. Your contract for healthcare services is directly with the vendor you book but not with Ade Medic Vill as an entity.

2. Eligibility

You must be 18+ and a resident of Uganda to use the Ade Medic Vill App. Parents/guardians MUST always make sure they book for minors.

Vendors must hold a valid Respective Medical regulatory body license.

One person, one account. Creating fake or duplicate accounts violates these Terms.

3. Your Account

3.1 ACCURACY: You agree to provide true, current info and update it when it changes.

3.2 SECURITY: Keep your password/OTP safe. You are responsible for all activity on your account. Tell us immediately at support@ademedicvill.com if it's compromised.

3.3 VERIFICATION: We may verify your National ID and phone number. Vendors must submit license docs for Respective Medical regulatory body licenses, business registration particulars and licenses for checks.

4. Using the Platform

4.1 CLIENT RULES: Follow the Client Community Guidelines. Be present for bookings, pay in cash on delivery, and don't misuse SOS/Emergency features.

4.2 VENDOR RULES: Follow the Vendor Code of Conduct. Practice within your scope, show your Ade Medic Vill ID, and collect payment only after service.

4.3 PROHIBITED USE: You must NOT:

• Use Ade Medic Vill for illegal purposes or to obtain controlled/restricted drugs without prescription.
• Harassment, abuse, or discriminate against any user.
• Upload false prescriptions or medical info.
• Scrape data, reverse-engineer the app, or interfere with security.
• Take Ade Medic Vill users off-platform to avoid fees.

5. Bookings, Services & Products

5.1 Booking: When you confirm a booking, you make an offer to the vendor. The contract is formed when the vendor accepts to deliver.

5.2 In Kind on Delivery: All payments are made directly between client and vendor in cash after service or upon delivery. Ade Medic Vill does NOT process payments or hold escrow.

5.3 Pricing: Prices are set by vendors. Transport fees may apply. The final amount shown in-app before confirmation is what you pay.

5.4 Cancellations: Clients may cancel free up to 20 minutes before service. Late cancellations or no-shows may incur a penalty fee on your next booking. Vendors who cancel repeatedly will be suspended.

5.5 Prescriptions: You must upload a valid prescription for only prescription medicines. Vendors may refuse orders with fake or expired prescriptions.

6. Fees We Charge

6.1 Ade Medic Vill may charge vendors a service fee per completed booking or a monthly subscription.

6.2 Clients do not pay Ade Medic Vill directly. We may introduce booking fees in future and will notify you 30 days in advance.

7. Medical Disclaimer

7.1 No Medical Advice: Content on Ade Medic Vill is for info only. Always seek advice from a qualified professional for diagnosis.

7.2 Emergencies: Ade Medic Vill is NOT an emergency vendor. In a life-threatening situation, call 999 or go to the nearest hospital immediately.

7.3 No Guarantee: We do not guarantee vendor availability, service quality, or clinical outcomes. We verify licenses but we do not supervise medical practice.

8. Content & Intellectual Property

8.1 Our IP: The app, logo, and content belong to Ade Medic Vill. Don't copy or use them without permission.

8.2 Your Content: You own photos, reviews, and messages you post. By posting, you give us a license to display them to operate the Platform. Don't post illegal or infringing content.

9. Privacy

Your use of Ade Medic Vill is also governed by our Privacy Policy. We collect health data only with your consent and share it only with your chosen vendor.

10. Termination & Suspension

10.1 By You: Delete your account anytime in Settings > Privacy.

10.2 By Us: We may suspend or terminate your account if you breach these Terms, the law, or our Trust & Safety Policy. This includes non-payment, fake licenses, abuse, or repeated no-shows.

10.3 Effect: On termination, your access ends. Provisions on liability, disputes, and legal retention survive.

11. Disclaimers & Limitation of Liability

11.1 "As Is": The Platform is provided "as is". We disclaim all warranties to the extent permitted by Uganda law.

11.2 Liability Cap: To the maximum extent allowed, Ade Medic Vill is not liable for:

• Injuries, damages, or losses from healthcare services — your contract is with the vendor.
• Non-payment disputes between users.
• Service interruptions, bugs, or data loss.

Our total liability to you for any claim is limited to UGX 100,000 or fees you paid us in the last 6 months, whichever is less.

Indemnity: You agree to indemnify Ade Medic Vill if your breach of these Terms causes us loss or legal claims.

12. Disputes & Governing Law

12.1 Informal Resolution: Contact support@ademedicvill.com first. We'll try to resolve it in 14 days.

12.2 Law & Venue: These Terms are governed by the laws of Uganda. Courts in Kampala have exclusive jurisdiction.

12.3 Small Claims: For disputes under UGX 10,000,000, either party may use the Small Claims Procedures in Uganda.

13. Changes to Terms

We may update these Terms. For material changes, we'll notify you in-app 14 days before they take effect. Continued use shall be taken or considered as acceptance.

14. Contact Us

Last Updated: June 2026 | Effective Date: June 2026

Ade Medic Vill (“Medic Vill”, “we”, “us”) operates the Ade Medic Vill mobile application and website. We are committed to protecting your personal data and your right to privacy.

1. Who We Are & Scope

Data Controller: Ade Medic Vill, Kampala, Uganda.

Contact: privacy@ademedicvill.com | +256 200 959 944/5

This policy applies to all users: clients, vendors, and visitors.

2. What Data do We Collect?

Account Data: Name, phone number, OTP, password, profile photo, National ID number — to create your account and prevent fraud.

Health Data: Service requested, symptoms, patient age/gender, prescriptions, medical notes — to match you with eligible vendors.

Location Data: GPS locations, delivery address, areas served — to see nearby vendors and calculate transport fees.

Payment Data: We do NOT store cash details. Mobile Money transaction ID only — for refunds and dispute resolution.

Usage Data: App screens visited, booking times, device model, IP address, crash logs — to improve performance.

Vendor License Data: Medical regulatory body licenses, business registration, ID photo — to verify legal practice.

Communications: In-app chats, call logs, support tickets — to mediate disputes and ensure safety.

3. How We Use Your Data

• Provide the Service: Match clients to vendors, process bookings, enable messaging.
• Safety & Verification: Check vendor licenses, detect fake accounts.
• Quality & Disputes: Use booking history and GPS to resolve complaints.
• Legal Compliance: Share with regulators if required by Uganda law.
• Marketing: Only with opt-in. We never sell health data for ads.

4. Legal Basis for Processing

Under Uganda's Data Protection and Privacy Act 2019: Consent, Contract, Legal Obligation, Legitimate Interest. Sensitive health data requires explicit consent.

5. How We Share Your Data

We do NOT sell your data. We share only when necessary:

• Vendor/Client: Booking details after confirmation.
• Medical Regulatory Bodies: License verification via official channels.
• Police/Courts: Only with valid warrant.

6. Data Security

• Encryption: TLS 1.3 in transit, AES-256 at rest.
• Access Control: Staff access on need-to-know basis, all logged.
• Device Security: Password stored as bcrypt hash only. Biometric lock supported.
• Breach Protocol: Notify you and PDPO within 72 hours.

7. Data Retention

• Account Data: Until deletion + 90 days
• Booking History: 7 years
• Health Notes: 2 years after service
• Chats & Logs: 180 days
• License Documents: 10 years after deactivation

8. Your Rights

Access, Correction, Deletion, Object/Restrict, Withdraw Consent, Complain. Email privacy@ademedicvill.com with your phone number and ID. We respond within 30 days.

9. Children's Privacy

Not for children under 18. Parents/guardians must book for minors.

10. International Transfers

Data stored on Hostinger cloud (Europe / Lithuania). Firebase analytics on Google Cloud (South Africa — Cape Town). Same legal protection required for all transfers.

11. Cookies & Tracking

App: Firebase Crashlytics and FCM for crash reporting only. No advertising SDKs.

Website: Essential cookies for login only.

12. Changes to This Policy

We'll notify you 14 days before major changes. Continued use means acceptance.

13. Contact Us

“Together, we are bridging the medical gap”

Last Updated: May 2026 | Contact: support@ademedicvill.com

Our Ade Medic Vill Trust and Safety Policy is intended to make online healthcare service delivery safe, verified, and respectful for everyone.

Our Promise:

Ade Medic Vill connects clients with only UNMC, UMDPC, Allied Health and NDA, and other ministry of Health regulated council verified medical personnel or vendors, and other licensed businesses such as pharmacies, clinics, drug shops and medical equipment etc. Since all payments are in kind on delivery, trust is our currency. These rules are meant to protect both clients and providers.

1. Verification First

Providers: All nurses/midwives and other medical practitioners such as doctors, physicians, are verified against Uganda Nursing & Midwifery Council and ALLIED Health PROFFESIONALS COUCIL, UMDPC records/platforms respectively. Pharmacies and other medical product providers are licensed with UPS, NDA or any other Uganda Regulating body. You will see a "Verified" badge on every profile that is verified with us.

Clients: Phone numbers are OTP-verified. First-time users may be asked for National ID Number or Copy to prevent fraud.

2. Provider Standards

• Practice legally within your license and Uganda MoH guidelines. No services outside your scope should be offered by you to avoid penalties and legal actions.
• Be on time and identified: Wear your identification card where necessary. And always remember to notify clients via app or direct phone call if delayed.
• Patient safety & privacy: Obtain consent inform of verbal or writing before services, and follow infection control guidelines, keep all health info shared with you confidential UNLESS if this information threatens loss of Life or destruction of property.
• Transparent fees: The app indicated prices are final. Collect payment only after service. And always avoid asking for deposits or solicit tips from clients.
• One account, no side deals: Do not send unregistered substitutes to take or attend to clients off the platform.

3. Client Responsibilities

• Respect & safety: No abuse, discrimination, or harassment. Provide a safe space for our healthcare or delivery providers for home visits.
• Be available: Be at the agreed location on time. Cancel free up to 20 minutes before set-off of the service provider.
• Pay on completion: Have exact cash ready. Refusing to pay after service will lead to account suspension and legal actions.
• Honest use: Use real prescriptions, accurate symptoms, and "SOS" only for emergencies. No fake accounts.
• Inspect then confirm: Check products before paying the rider. Report issues within 24 hours.

4. Payments & Disputes

• In Kind on Delivery Only: Ade Medic Vill does not collect money in-app. Pay providers/riders directly after service/inspection.
• No-show fees: Clients who no-show or cancel <20 minutes before may be charged a penalty on next booking.
• Non-payment: Providers must tap "Report Issue" immediately in the app, and proceed to seek for police assistance. Ade Medic Vill will investigate using app data, GPS, and call logs and provide substantial support where need be.

5. Zero Tolerance Violations

For either party: assault, theft, sexual harassment, practicing without license, fake drugs, drug diversion among others.

Result: These will attract/lead to Permanent account ban and the provider will be reported to UNMC, AHPC, UMDPC, UPS, Police, and NDA for further investigations and legal actions shall be taken against you.

6. Reporting & Support

See something wrong? Tap Help & Support → Report Issue in the app. We review all reports within 24 hours. For emergencies, call 999 or report to the nearest Police Station then notify us.

"Together, we are bridging the medical gap"

Last Updated: May 2026

As a verified provider on Ade Medic Vill, you represent both your profession and our mission to make healthcare trusted and accessible. By using this platform, you agree to uphold the following standards:

1. Professional Integrity

• Practice Legally: Only offer services you are licensed, qualified, and legally permitted to provide in Uganda. Your UMDPC, UNMC/Allied Health license must be valid at all times.
• Honesty: Provide accurate information in your profile, fees, and availability. Do not misrepresent your qualifications or experience for this may lead to penalties and legal actions against you.
• Scope of Practice: Do not perform procedures outside your training. Refer clients to appropriate facilities or expertise when a case exceeds your capacity.

2. Patient Safety & Care

• Do Not Harm: Prioritize patient safety and clinical best practices. Follow Uganda MoH guidelines and infection control standards on every visit.
• Confidentiality: Keep all patient information private. Do not share photos, names, or medical details without written consent.
• Consent: Explain the service, risks, and costs to the client before starting. Obtain verbal or written consent and note it in the app if possible.

3. Conduct During Service Delivery

• Punctuality: Arrive within the agreed time window. If delayed, notify the client via in-app chat/call immediately.
• Identification: Always carry and display your National ID during home visits. Or when you are entering clients' private homes.
• Respect: Treat all clients with dignity regardless of tribe, religion, gender, disability, or economic status. No discrimination, harassment, hates speech, or abusive language and actions.
• No Solicitation: Do NOT ask for tips, gifts, or additional payment beyond the agreed fee shown in the app.
• Off-App Diversion: Do not divert clients off-platform for future bookings.

4. Payment & Platform Use

• Transparent Pricing: The fee shown or discussed in the app is the final fee. And all payment collections shall be only after the service is delivered, and issue a physical or SMS receipt if asked.
• Mark Completion: Always tap Mark as Complete in the app before leaving and ask the client to do that same. For this protects you in case of payment disputes or in case of any false accusation.
• No Cash before Service: Never demand for full or partial payment before care or service is delivered or offered. Deposits are not allowed under our current model.
• Report Non-Payment: If a client refuses to pay after service, do not argue. Leave safely and tap Report Issue immediately in the app, and proceed to seek for police assistance. Ade Medic Vill will investigate and provide substantial support where need be.

5. Use of Ade Medic Vill Platform

• One Account: One provider, one account. Sharing accounts or sending unregistered substitutes is grounds for permanent ban and shall attract legal actions against the account holder.
• Accurate Updates: Keep your availability and location updated. Repeatedly accepting jobs you can't do will lower your ranking and later lead to account ban or suspension.
• No Side Deals: All client interactions from Ade Medic Vill leads, must be logged in the app. Taking clients off-platform violates this agreement and can lead to legal actions if found guilty.
• Reviews: Do not pressure clients for 5-star reviews or retaliate for negative feedback. We monitor review patterns and feedback as shared by clients.

6. Violations & Consequences

• Minor violations e.g. often lateness, poor communication will lead to request to do mandatory retraining in respective fields.
• Major violations e.g. overcharging, practicing outside scope, rudeness. These will attract/lead to temporary account suspension and review.
• ZERO-TOLERANCE violations e.g. fraud, theft, abuse, fake license, drug diversion: These will attract/lead to Permanent account ban and the provider will be reported to UNMC, Allied Health, Police, NDA and others for further investigations and legal actions shall be taken against you.

By tapping "I Agree" while signing up on/in the app, you confirm you have read, understood, and will abide by these Code of Conduct.

NOTE: Ade Medic Vill reserves the right to suspend or terminate your account for breaches, to protect its users and the platform's integrity.

"Together, we are bridging the medical gap"