Client Community Guidelines

Last updated: August 2026

Welcome to Ade Medic Vill. To keep our community Safe, Trusted, and Respectful for everyone, you agree to follow these guidelines when using our site or app.

1. Respect & Safety

• Treat Providers with Dignity: Private Caregivers, Nurses, Midwives, Doctors, and riders etc. No harassment, abuse, discrimination, or threats based on tribe, religion, gender, or appearance should be made at them during their time of service or delivery.
• Safe Environment: Provide a safe, accessible space for home visits. Keep pets restrained and ensure there is a responsible adult present. If you feel unsafe, you can choose a drop-off point of your choice or cancel and report in-app.
• Accurate Information: Describe your health needs honestly. Giving false information to get drugs or services puts you and the provider at risk and the App management shall not be liable for any damages of misinformation.

2. Bookings & Appointments

• Be Available: Be at the location you provided at the scheduled time. If you are running late, message the provider in-app immediately or give them a direct call for rescheduling.
• Valid Contact Details: Your phone number and address must be correct. Providers use this provided information to find you or confirm details so as to deliver service to you.
• Cancel Responsibly: Free cancellation is allowed up to 20 minutes before the service provider starts their journey. Last-minute cancellations or no-shows may lead to restricting your account. Repeated no-shows attract temporary or permanent account ban.

3. Payment — In Kind on Delivery

• Pay on Completion: Payment is made only after the service is delivered or product is inspected. The amount shown in the app is the final amount — no extra or additional amounts out of the app should be paid by user.
• Have Exact Cash Ready: Providers and riders do not carry change. Prepare the agreed amount before they arrive or ask them to carry the required change if need be.
• No Payment before Service: Never pay any deposits or fees upfront for any service or product before their arrival. Medic Vill does not ask for money in the app. Report anyone who does so.
• Non-Payment: Refusing to pay after service is received violates these guidelines. Your account will be suspended and you may be reported to authorities for non-payment of services/product and legal actions shall be taken against you.

4. Prescriptions & Products

• Valid Prescriptions Only: For prescribed medicines or products, you will be required to upload a clear photo of a valid prescription from a licensed doctor or medical personnel. After it has been reviewed, the provider has a right to reject or accept the order. Fake or expired prescriptions will be rejected.
• Inspect on Delivery: Check products immediately on arrival before paying the rider or delivery person. Once you confirm receipt in the app, returns are only allowed for damaged/expired items reported within 12 hours of Notice.

5. Use of the Platform

• One Account per Person: Do not create multiple accounts to avoid penalties or get duplicate discounts. Once found, all associated accounts shall be banned or temporarily suspended.
• No Side Deals: Do not ask providers to work outside the app to avoid fees. This takes away your safety protection and violates our provider and community guidelines, and any issues that may arise from those transactions shall not be the responsibility of the App management.
• Honest Reviews: Leave fair ratings based on your actual experience. Do not extort providers with threats of bad reviews to get discounts.

6. Privacy & Conduct

• Respect Confidentiality: Do not record, photograph, or share a provider's image without their consent.
• Emergency Use: Use "SOS Emergency" only for urgent medical needs. Misuse may result in account suspension or ban.
• Report Problems: If a provider acts unprofessionally, unsafe, or overcharges, tap "Report Issue" in the app immediately. We investigate all reports within 24 hours and issue feedback.

7. Violations & Consequences

• Minor violations (e.g. lateness, no-show): These will attract a warning or account temporary restriction.
• Major violations (e.g. abuse, refusing to pay, fake prescriptions): These may lead to account suspension or permanent ban depending on number of exercising/attempts.
• ZERO-TOLERANCE violations (e.g. assault, theft, sexual harassment): These SHALL lead to immediate Permanent account ban and reports shall be made to Police for proper legal management.