Last updated: August 2026
1. Purpose
Ade Medic Vill is committed to maintaining a trusted, respectful, and professional environment for all users — patients, providers, vendors, and healthcare professionals. This Code of Conduct outlines the standards of behavior expected from everyone who uses our platform.
2. For Healthcare Providers & Vendors
- Professionalism: Provide services with care, competence, and integrity. Always act in the best interest of patients.
- Honesty: Represent your qualifications, licenses, and experience accurately. Do not exaggerate credentials.
- Verification: Maintain current registration with the relevant medical regulating bodies (UNMC, AHPC, UMDPC, etc.).
- Privacy: Protect patient confidentiality at all times. Do not share personal health information without consent.
- Safety: Only accept bookings through the app. Never proceed to locations outside the platform's knowledge.
- Fair Pricing: Charges must be clearly communicated. No hidden fees or unexpected costs after service delivery.
- Timeliness: Honor scheduled appointments. Cancel with adequate notice if unable to attend.
- No Exploitation: Do not solicit personal services, payments outside the app, or any form of inappropriate relationship with clients.
3. For Patients & Clients
- Respect: Treat all providers, vendors, and staff with dignity. No harassment, discrimination, or abusive language.
- Accuracy: Provide truthful information about your health needs. Do not misrepresent symptoms or conditions.
- Availability: Be present at the agreed location and time for appointments.
- Payment: Pay promptly upon service completion as agreed. Do not withhold payment without valid cause.
- Honesty in Reviews: Leave fair, factual reviews based on your actual experience. Do not use reviews to extort providers.
- Responsible Use: Use the SOS Emergency feature only for genuine medical emergencies.
4. Prohibited Conduct
- Harassment, threats, or violence against any user
- Sharing false, misleading, or fraudulent information
- Attempting to conduct transactions outside the platform
- Sharing patient data without authorization
- Posting fake reviews or attempting to manipulate ratings
- Discrimination based on gender, tribe, religion, appearance, or any other characteristic
- Impersonating a licensed medical professional
- Sharing content that is obscene, defamatory, or illegal
5. Reporting Violations
If you witness or experience any violation of this Code of Conduct, please report it immediately through the app's Help & Support feature or contact us at info@ademedicvill.com. All reports are investigated promptly, and appropriate action will be taken.
6. Consequences
Violations may result in warnings, account suspension, or permanent removal from the platform. Serious or repeated violations — including assault, theft, sexual harassment, or practicing without a valid license — will result in immediate permanent ban and may be reported to law enforcement or relevant regulatory bodies.
7. Changes to This Code
We may update this Code of Conduct periodically. Continued use of the platform constitutes acceptance of any revised terms.
"Together, we are bridging the medical gap."
