Trust & Safety

Last updated: August 2026

1. Provider Verification

Every healthcare provider and vendor on Ade Medic Vill goes through a verification process before they can accept bookings:

• Identity Check: Government-issued ID is verified against Uganda's national ID system.
• Professional Registration: Medical practitioners are checked against UNMC, AHPC, UMDPC, or other relevant regulatory body registries.
• Business Verification: Pharmacies, clinics, and equipment suppliers must submit trading licenses and premises photos.
• Premises Inspection: Physical locations are verified before a vendor receives a verified badge.

Verified providers display a Verified badge on their profile.

2. User Safety

• Real-Time Tracking: Track your provider's location while they are en route to you.
• Secure Chat: All in-app messages are encrypted and stored securely.
• Emergency Button: The SOS feature connects you to the nearest verified provider for urgent needs.
• Privacy: Your personal information is protected and only shared with providers when necessary for service delivery.

3. Payment Protection

Our pay-after-delivery model is designed to protect you:

• No Prepayment: You never pay before the service is delivered or product is inspected.
• Agreed Pricing: The price shown in the app is the final amount. No hidden fees.
• Receipts: Request a receipt from your provider for any payment made.
• Dispute Resolution: If there is a problem, use Help & Support within 24 hours. We will investigate using booking details, GPS data, and chat logs.

4. Reporting Issues

If a provider behaves unprofessionally, overcharges, or makes you feel unsafe:

1. Tap Report Issue in the app immediately.
2. Provide details of what happened — our support team reviews all reports within 24 hours.
3. If there is an immediate safety concern, contact local authorities first.

You can also email us at safety@ademedicvill.com.

5. Safety Tips

• Always verify the provider's identity matches the profile before the service begins.
• Ensure there is a responsible adult present during home visits.
• Keep pets restrained during provider arrivals.
• Do not share your OTP or account access with anyone.
• Never pay outside the app — payments made directly to providers are not protected.
• Inspect products thoroughly before confirming receipt.

6. Account Restrictions

The following may result in temporary or permanent account suspension:

• Non-payment after service delivery
• Fake prescriptions or fraudulent activity
• Harassment, abuse, or threats toward providers
• Repeated no-shows or last-minute cancellations
• Practicing without a valid professional license
• Attempting to conduct business outside the platform