Privacy Policy — Ade Medic Vill

Last Updated: June 2026 | Effective Date: June 2026

Ade Medic Vill (“Medic Vill”, “we”, “us”) operates the Ade Medic Vill mobile application and website. We are committed to protecting your personal data and your right to privacy. This policy explains what we collect, why, how we use it, and your rights.

1. Who We Are & Scope

Data Controller: Ade Medic Vill, Kampala, Uganda.

Contact: privacy@ademedicvill.com | +256 200 959 944/5

This policy applies to all users: clients, vendors, and visitors. If you do not agree, please do not use Ade Medic Vill.

2. What Data do We Collect?

We collect data to provide and secure our services. We follow data minimization to only what we need.

Category	Examples	Why We Collect It
Account Data	Name, phone number, OTP, password, profile photo, National ID number	Verification to create your account, verify identity, to prevent fraud
Health Data	Service requested, symptoms, patient age/gender, prescriptions uploaded, medical notes	To match you with eligible vendors so as to enable service delivery
Location Data	GPS locations, delivery address, areas served	For users to see nearby vendors, track home visits, calculate transport fees
Payment Data	Mobile Money transaction ID (we do NOT store cash details)	To process refunds and resolve disputes
Usage Data	App screens visited, booking times, device model, IP address, crash logs	To improve app performance, prevent abuse, debug
Vendor License Data	Respective medical regulatory body licenses, business registration particulars and licenses, ID photo	To verify you are legally allowed to practice
Communications	In-app chats, call logs via app, support tickets	To mediate disputes and ensure safety

3. How We Use Your Data

Provide the Service: Match clients to vendors, process bookings, enable in-app messaging.
Safety & Verification: Check vendor licenses against Respective medical regulatory body licenses, business registration particulars and licenses, these help to detect fake accounts and prevent fraud.
Quality & Disputes: Use booking history, GPS, and completion taps to resolve non-payment or service complaints.
Legal Compliance: Share with regulators if required by Uganda law or court order.
Improve Ade Medic Vill: Analytics to fix bugs and add features. All analytics are aggregated or pseudonymised.
Marketing: Only with opt-in. You can unsubscribe anytime. We never sell health data for ads.

4. Legal Basis for Processing

Under Uganda's Data Protection and Privacy Act 2019, we process your data based on:

Consent: You agree when signing up and uploading your health and other personal info.
Contract: To deliver the service you requested for while signing up.
Legal Obligation: To verify medical licenses and report adverse events to MoH and other regulating bodies.
Legitimate Interest: Fraud prevention, app security, quality assurance.
Sensitive Health Data: We ask for explicit consent before collecting symptoms, prescriptions, or medical notes.

5. How We Share Your Data

We do NOT sell your data. We share only when necessary:

Your Vendor/Client: Name, phone, location, service details needed to complete the booking only after you confirm a booking.
Respective Medical Regulatory Bodies / Business Registration Bodies: To verify licenses or report noticeable diseases as required by law and through official government channels only.
Police/Courts: If legally required for investigations of crime, non-payment, assault only with valid warrant.

6. Data Security

Encryption: All data in transit via TLS 1.3. Sensitive data encrypted at rest using AES-256.
Access Control: Staff access on need-to-know basis. All access logged.
Device Security: We never store your password in plain text — only a bcrypt hash is kept server-side. The app uses secure local storage for sessions and supports biometric lock (Face ID / Fingerprint) if enabled on your device.
Breach Protocol: If a breach affects your data, we will notify you and the Personal Data Protection Office within 72 hours per Uganda law.

7. Data Retention

Data Type	Retention Period	Reason
Account Data	Until account deletion + 90 days	Fraud prevention
Booking History	7 years	Medical liability & tax law
Health Notes / Prescriptions	2 years after service	Clinical continuity
Chats & Call Logs	180 days	Dispute resolution
License Documents	10 years after deactivation	Regulatory audit

After retention periods, data is deleted or anonymized. You can request earlier deletion under Section 8.

8. Your Rights

Under Uganda law, you can:

Access: Request a copy of your data.
Correction: Update wrong info in-app or via support.
Deletion: Delete your account in Settings. We erase data unless law requires retention.
Object/Restrict: Opt out of marketing or analytics in Settings > Privacy.
Withdraw Consent: For health data processing. Note: we may be unable to provide services if you withdraw.
Complain: Contact us first at privacy@ademedicvill.com. You may also complain to Uganda's Personal Data Protection Office.

To exercise your rights, email us with your phone number and ID for verification. We respond within 30 days.

9. Children's Privacy

Ade Medic Vill is not for children under 18 yrs. Parents/guardians must book for minors and provide consent. We do not knowingly collect data from children. If discovered, we delete it immediately.

10. International Transfers

Data is stored on Hostinger cloud infrastructure (primary data centre: Europe / Lithuania). Firebase services (push notifications and crash reporting) store analytics data on Google Cloud (South Africa region — Cape Town). If transferred outside Uganda for support, we use contracts requiring the same protection as Uganda law.

11. Cookies & Tracking

App: We use device IDs, Firebase Crashlytics (crash reporting), and Firebase Cloud Messaging (push notifications) for crash reporting only. No advertising SDKs are used.

Website: Essential cookies for login and session management. No advertising cookies without consent.

12. Changes to This Policy

We may update this policy for legal or operational reasons. We'll notify you in-app 14 days before major changes. Continued use will mean acceptance.

13. Contact Us

Data Protection Officer: privacy@ademedicvill.com

Address: Ade Medic Vill, Kampala, Uganda

For urgent safety issues: Use in-app SOS or Report Issue.

“Together, we are bridging the medical gap”